At reservation counters / banks, which offer single window services, it is often seen that one line moves faster than the rest. (Lets not consider the capability or otherwise of the people who man the counters) Someone who comes late and is queued up in a line that moves faster, gets his work done faster than one who although has arrived earlier is held up in a slow moving line. This often leads to customer dissatisfaction.
ICICI has addressed this problem by introducing the token system - a solution that is foolproof and offers complete customer satisfaction.
No comments:
Post a Comment