Customer satisfaction has to be driven by the solution providers - not by the client. Customer satisfaction can be better tracked thru a web-based interface so that frequent exchange of emails can be avoided. In over 90% of the cases client is non committal on the feedback. So, moot up the issue while on a call discussing on technical issues. Fill up the feedback yourself in consultation with client, and send a copy to the client; baseline the data.
Scraps from various sources and my own writings on Digital, Artificial Intelligence, Disruption, Agile, Scrum, Kanban, Scaled Agile, XP, TDD, FDD, DevOps, Design Thinking, etc.
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