As a business analyst,
- You'll facilitate communication between different stakeholders, business users, IT teams and management,
- Organizing meetings,
- Gathering requirements, and ensuring everyone is aligned,
- Driving projects forward with clarity and efficiency.
- Gather and document business requirements for projects or initiatives,
- Conducting interviews, surveys, or workshops with stakeholders to understand their needs and priorities,
- Translating these requirements into actionable plans for development teams.
- Testing and validation, you'll assist with user acceptance testing or UAT, ensuring that new software meets end users needs before deployment.
- Support project managers in coordinating and tracking project activities, milestones and timelines,
- Updating project plans, monitoring progress, and communicating status updates to stakeholders.
- Participate in process improvement initiatives, identifying areas for optimization, and proposing solutions to streamline operations. From suggesting workflow improvements to enhancing inventory management processes, your insights will drive continuous improvement within your organization.
Tasks of a BA
- Problem identification / business needs / root cause
- Stakeholder management
- Risk management
- Process analysis and process improvement
- Data analysis
- Gathering requirements and documenting them
- Solution evaluation and recommendations
- Testing and validation
- Implementation support
- Continuous improvement
End to End Process
Electricity supply company.
Issue is customer churn. Nearly 50% of their customers do not renew their contracts with the electricity supplier.
BA is involved here at Project Initiation / Requirements gathering / define project scope / conduct feasibility studies.
Before conducting the stakeholder workshops on the requirements, BA goes thru:
> Churn statistics
> Customer complaints
> Surveys
> Trace customer journeys
> Review Google Analytics of customer journeys
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