Some design thinking diagrams that resonate with me

• Empathise:

• Research

• Create research plan
• Recruit and schedule interviews
• Customer interviews
• Frontline staff interviews
• Team lead interviews
• Existing research Research
• Competitor research

• Analysis and synthesis of research

• Understand impact and rootcause of problems. 
• Identify opportunities

Output -- Clear problem areas, opportunity statements (how might we's), insights pack, personas, customer journey map

• Define:

• Immerse into probelm area
• Playback the research
• Impact analysis of problem areas
• Collect data to assess severity, scale and frequency
• Analyse the data 
• Workshop with SMEs if required to understand severity, scale and frequency
• Prioritise problem areas
• Problem prioritisation workshop
• Re-frame problem? is there a need? If yes, workshop
• Understand 5 Why's
• Create problem statements
•