- Creative approach to problem solving.
- Places customers at the center (a way of working and thinking).
- Design from their perspective.
- Introduces
- Collaboration.
- Empathy.
- Problem re-framing.
- Evidence-based decision making.
- Experimentation.
- Needs these
- Curiosity
- Optimism (See problem as an opportunity)
- Mindset to learn
- Creativity
Monday, October 14, 2019
Human Centered Design
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