Monday, July 01, 2019

4 Conversational Models - Susan Scott


  1. Team conversations: engage individuals and teams in friction-less debates that interrogate reality and ignite dialogue around clarifying goals, solving problems, evaluating opportunities and designing strategies. 
  2. Coaching conversations: engage individuals and teams in conversations that increase clarity, improve understanding as part of change management. 
  3. Delegation conversations: clarify responsibilities and raise level of personal accountability, ensuring that each employee has a clear path for development, action plans are implemented, deadlines are met, goals achieved, and leaders are free to take on more complex responsibilities. 
  4. Confrontation conversations: engage individuals and teams in conversations which successfully resolve attitudinal, performance or behavioural issues, naming and addressing tough challenges, provoking learning, and enriching relationships. 

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