4 Conversational Models - Susan Scott

1. Team conversations: engage individuals and teams in friction-less debates that interrogate reality and ignite dialogue around clarifying goals, solving problems, evaluating opportunities and designing strategies. 
2. Coaching conversations: engage individuals and teams in conversations that increase clarity, improve understanding as part of change management. 
3. Delegation conversations: clarify responsibilities and raise level of personal accountability, ensuring that each employee has a clear path for development, action plans are implemented, deadlines are met, goals achieved, and leaders are free to take on more complex responsibilities. 
4. Confrontation conversations: engage individuals and teams in conversations which successfully resolve attitudinal, performance or behavioural issues, naming and addressing tough challenges, provoking learning, and enriching relationships.