It shows the diagram of all the major steps involved in delivery a product or service from supplier to customer.
How is it different from a Process Map?
It is a High-level process map, however with additional customer data, process data, information flows to get sense of where a value is added and where there is a waste.
It is used to:
- Map flow
- Understand dependencies
- Identify and Understand sources of waste
- Remove waste
- Re-create an efficient process
What if you don't have hard data?
- Walk the process
- Observe
- Obtain estimates from people
- Get collective estimates of project team
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